Based on the overall ratings received, most customers were unhappy with the appraisal value they received from Cash4Gold.com for their scrap gold. On average most customers expected their items to be worth far more than the value offered from Cash4Gold.com. Most customers declined the sale.
Processing Speed: 1.9 Poor
Based on the overall ratings received, most customers were unhappy with the time it took to process their order and receive payment. Expect a slower than normal turnaround time from Cash4Gold.com. If you need fast cash, search for another buyer!
Customer Service: 1.9 Poor
Based on the overall ratings received, most customers were very unhappy with the customer service they experienced with Cash4Gold.com. Most customers receive minimal assistance and at times an unpleasant encounter with their scrap gold sale.
Reviewed By: David Anderson Review Date: 10-07-2009 Order Number on file: No
My Estimated Value:
$800
My Actual Payout:
$27.94
Gave me a horrible deal! Don’t do business with them!
I sent Cash4Gold an $800 engagement ring (I can verify this with a sales receipt and a jeweler’s appraisal) with the expectation that I would be paid something reasonable for it, I would have even been happy with $200. They sent me a check for $27.94 dated February 20th, 2009 which I received on March 3rd, 2009.
I was not happy with this amount and called them on March 5th to ask for the ring back. I was told that I was requesting a return past the date when they would refund my item. Apparently, their policy for returns is 10 days after the check is dated. When I informed Cash 4 Gold’s customer service operator that I had received the check 2 days prior they told me that was none of their concern and that they would not refund the ring, nor increase the amount of compensation to me.
I feel that I have been robbed by this company and I have contacted the Florida State Attorney General’s office for help in shutting down these deceptive business practices. Don’t do business with this company!
Overall Rating:
Below Average
Appraisal Value:
Below Average
Processing Speed:
Below Average
Customer Service:
Below Average
Reviewed By: Chris F. Review Date: 10-07-2009 Order Number on file: No
DECLINED
SALE
Don't sell to them! Go elsewhere!
I sent in five rings, 5 gold bracelets, and two chains and got 50.00 from cash for gold, i thought it was a little too low so i got it back after 15 days, and took it 30 min. away to a pawn/jewelry shop and they offered me 500.00 i was so shocked i said yes, i didn’t check any other shops but PLEASE DO NOT SEND YOUR GOLD TO CASH 4 GOLD INSTEAD GO TO A PAWN SHOP AND ASK IF THEY TAKE SCRAP GOLD.
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: Ray Billings Review Date: 10-07-2009 Order Number on file: No
DECLINED
SALE
Told them to send it back!
what a scam! I sent in a small bracelet and got completely scammed by them. Called their customer service line and was able to receive my bracelet back.
The real problem is there are several elderly and non computer-literate individuals that this will take advantage of.
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: Martin Review Date: 10-07-2009 Order Number on file: No
My Estimated Value:
$150
My Actual Payout:
$25
Big scam!!
This is as close to a scam as you can get without being one.
Sent in gold appraised at about $150. Got an check for $25. Complained, got my stuff back, but from what I read this is a pattern approach – they’re ripping off people who don’t know any better.
Overall Rating:
Excellent!
Appraisal Value:
Excellent!
Processing Speed:
Excellent!
Customer Service:
Excellent!
Reviewed By: A Hanson Review Date: 10-07-2009 Order Number on file: No
SERVICE
REVIEW
I was very impressed with the service
My husband and I just finished our 1st deal with Cash 4 Gold and are already very pleased with the amount we had received. Actually, the transaction was as simple and quick as stated in the television commercial. I was very impressed–that all my emails were always promptly answered. And at the completion of the transaction, I had one concern and addressed it to the CEO of the company, within 15 minutes (to my surprise), he called me on the phone himself and resolved the issue. That really showed me that this is a company who cares about their customers. I would recommend Cash4Gold to anyone who wants to get rid of unwanted jewelry so that the money can be put to better use. I am now on my 2nd transaction with Cash 4 Gold.
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: Selina Review Date: 10-07-2009 Order Number on file: No
SERVICE
REVIEW
Not happy at all!!
I sent in some jewelry, and they are saying they never got it. I sent in expensive jewelry; I want to know if there is a class action lawsuit against this company.
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: Chris T. Review Date: 10-07-2009 Order Number on file: No
SERVICE
REVIEW
Rip off!! Don't send them anything!
I sent them a 10K gold class ring and 2 broken sterling silver earrings and I recently just received a check for just over $5.00. And I remember going to a pawn shop a few years ago, when gold was hella cheaper, and they offered me $20.00 for the class ring, but I didn't want to leave my personal information with the pawn shop, since I found the class ring and it wasn't mine. But yeah, anyone else feel like you got ripped off from one of those as-seen-on-TV gold refinery companies? I think it's just better to sell your shit to a pawn shop. Real talk though. Those commercials are bull***t! You got to send them a sh*tload of gold to even collect $100. I would've had to sent in about 20 10k gold class rings just to collect $100 based on the weight of the gold. BULL***T!
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: johnttt Review Date: 10-07-2009 Order Number on file: No
SERVICE
REVIEW
Don't send them anything!
don't send anything to this ripoff scam - They ripped me off by not sending back what was not melted down.They did not send back the gems that were part of the jewelry. I was totally ripped off.
Overall Rating:
Poor
Appraisal Value:
Poor
Processing Speed:
Poor
Customer Service:
Poor
Reviewed By: Tom C. Review Date: 10-07-2009 Order Number on file: No
SERVICE
REVIEW
Yikes!!!
spoke to them on the phone after I saw the commercial and I think I would only use this place if I was totally desperate for money. Go to your local pawn shop first!!!!
Overall Rating:
Average
Appraisal Value:
Average
Processing Speed:
Average
Customer Service:
Average
Reviewed By: winali Review Date: 10-07-2009 Order Number on file: No
My Estimated Value:
$50
My Actual Payout:
$3.27
Eh.. it was worth a try.
After seeing the commercials for the web site www.cash4gold.com, I decided that would be a good way to empty my jewelry box of all the broken pieces of jewelry and unmatched earrings. I really had no other options for these pieces except tossing them in the trash so I figured I didnt have anything to lose. I was very hesitant about sending in any good jewelry until I did a trial run with the broken pieces.
I went to the website and requested my postage paid mailing envelope. In the meantime, I researched cash4gold.com via the internet and found most people had been pretty happy with their outcomes from using the company so I figured it was a safe bet.
In three days I received my mailer and I tossed in all the pieces and sent it off the next morning.
In two weeks I received what appeared to be a check for my jewelry. What you get from the company is a printout listing the pieces you sent in and what their weight was and then the current price for gold and silver. My check was in the amount of $3.27! I laughed out loud when I saw this because most of my jewelry was listed as not real or “fake” so worthless. I'm sure most of it was as it was jewelry from my college days. Overall, I still don't know what to make of the company. I did get paid, they seemed to be honest about the jewelry that wasn't real, as I said I didn't send in any great pieces. However, I'm still reluctant to send in anything more. At least they give you 10 days to request your jewelry back if you're not happy with the check amount. That's something to keep in mind...
